Some highlights 

• Being part of an international company yet with local presence
  
• Build a safer digital society together with us
   

Working as a ServiceNow Developer

 Orange Cyberdefense (OCD) is the B2B activity dedicated to cybersecurity within the Orange group. Established in ten countries, mainly in Western Europe but also in Africa and Asia, OCD targets a diversified clientele, from the middle market, to major national accounts and multinationals. We provide multi-domain expertise and managed security services to meet all the cybersecurity needs of our most demanding customers.

Within Global Operations, the IT Operations department ensures that the SOC, CyberSOC and Global CERT teams have the best IT services in all our geographies.
IT Operations systems such as Ticketing, Monitoring, customer portals, automation tools (XSOAR), Devops tools, CI/CD chains and hybrid-cloud infrastructures are essential to achieve our ambitions.

As ServiceNow Developer, you will be part of the Portals and Service Management Team, designing, configuring, developing, troubleshooting and implementing baseline and custom applications to enhance our central ServiceNow platform.

In an international context, in the core of a rich communication ecosystem:

- Understand the business requirements across all our geographies (EU, UK, Asia, US) and activities (SOC, CSOC, CERT) to design the service.

- Develop new features or enhancing existing ones (e.g : Inbound actions, ebonding with other ITSM tools,…).

- Support and manage daily incidents opened by operational teams (debugging incidents related to Business rules, client scripts, UI Policies,…)

- Implement change requests and operate maintenance. 

You directly report to the Head of Portals & Services Management and work closely with the other IT teams managers in charge of other major services, of our best-in-class infrastructure and platform or of our operations.

What we expect of you 

• Strong experience in ServiceNow development (Client Scripts, Business Rules,)
• Experience in incidents troubleshooting within a ServiceNow environment (Field watcher, system logs,…
• Being able to participate in meetings with multiple stakeholders
• Being able to document in tickets all the developments done for incidents resolution and/or changes implementation
• ServiceNow Administrator certified is a must
• ServiceNow Application Developer is a plus
• Ability to work in a team spirit and share knowledge
• Stress resistant
• Being able to document in tickets all the developments done for incidents resolution and/or changes implementation
  

What you can expect of us

A permanent position in an internationally, growing environment. You can find us in the Netherlands, France, the UK, Sweden, Norway, and Germany.

We are a threat research and intelligence-driven security provider offering unparalleled access to current and emerging threats. You end up in a financially healthy company and above all in a fantastic, motivated team within an innovative and inspiring environment where independence is encouraged.

What we can offer you

Be taken care of 

We offer you 32 vacation days, meal vouchers, eco-cheques, hospitalization and group insurance and a company car. So you do not have to worry about a thing!

Never stop learning 

We want to be the best in what we do and therefore we provide training and learning opportunities for every employee so you continuously enrich your skills. 

Transparency 

Communication is key! So we organize company and team meetings on a regular base so everyone is informed properly. 

Do what you love 

Enjoy flexibility with offices in Brussels/Antwerp/Ghent/Rotselaar & Nivelles, a variety of events, sport at work and lots of activities. We spend more time at work then we do at home, that is why it is important that everyone feels at home.
And we make sure you do! 

Snack to your heart's desire 

At Orange Cyberdefense we keep it healthy. So, you can enjoy an assortment of fresh fruit and healthy snacks. For those with an occasionally sugar dip, there are sweet snacks available. 

Reputable brand 

You will join an internationally, growing company with over 25 years experience in the industry. This makes us experts in what we do. We have an international presence and yet local teams to assist our customers. 

The good life ...