First Line Support Engineer - Global Operations - Brussels

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Some highlights 

  • You will be part of an amazing team in full development..
  • To help Orange Cyberdefense Belgium providing a high level of services and excellence to our customers, we provide our colleagues with cutting-edge certifications and trainings in a fulfilling and dynamic environment where knowledge transfer is crucial and sense of efforts recognized
  • Orange Cyberdefense Belgium provides its international customers with Managed Services, Advanced Security Projects and Consultancy by our offices in Brussels Belgium, Kuala Lumpur Malaysia and Atlanta USA
  • Ready to accept the technical challenge to monitor and maintain leading-edge and high-tech enterprise networks and security infrastructure

Working as a FLS Engineer

Description of the role.

  • Day-to-day incoming calls/mails management for the NSOC
  • Creation, handling and follow-up of incidents notified by supervising tools or customers
  • Escalation management (making sure 2nd line & 3rd line respects SLA’s)
  • Resolve incidents for which established processes are defined
  • Handle changes for which established process are defined
  • Keep CMDB up-to-date

What we expect of you 

  • Graduate to university level or equivalence experience
  • 1 - 2 years professional experience in IT Computer fields
  • Good knowledge of TCP/IP (protocols, routing, packet filtering, proxy)
  • Proven working experience in IT systems administration / support / configuration.
  • First Experience in IT Security domains (Firewall, Antivirus, …)
  • Knowledge on Operating System (Unix / Linux / Windows) and OS Security principle
  • Cisco ITIL and CCNA is a plus
  • Good Communication skills and Customer Oriented
  • Rigorous and ambitious
  • Fluency in English with Dutch
  • You are interested in the wonderful and ever-changing world of Cybersecurity.
  • You are available 40 hours a week.

What you can expect of us

We are a threat research and intelligence-driven security provider offering unparalleled access to current and emerging threats. You end up in a financially healthy company and above all in a fantastic, motivated team within an innovative and inspiring environment where independence is encouraged.

Salary Package
  • An attractive salary
  • 32 days paid holiday
  • Meal vouchers and eco-cheques
  • Hospitalization and group insurance
  • Offices in Ghent, Nijvel, Rotselaar, Brussels and Antwerp
  • Company car with fuel card
  • Flexible employment options
  • A wide range of training and learning opportunities

Additional benefits such as …

A smartphone with a free subscription and unlimited usage, sport activities, teambuilding’s, after work drink at Friday, … the good life.

Or, know someone who would be a perfect fit? Let them know!


Bourgetlaan 3
1140 Evere Directions View page

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