First Line Support Engineer - Global Operations - Brussels

Some highlights 

  • You will be part of an amazing team in full development..
  • To help Orange Cyberdefense Belgium providing a high level of services and excellence to our customers, we provide our colleagues with cutting-edge certifications and trainings in a fulfilling and dynamic environment where knowledge transfer is crucial and sense of efforts recognized
  • Orange Cyberdefense Belgium provides its international customers with Managed Services, Advanced Security Projects and Consultancy by our offices in Brussels Belgium, Kuala Lumpur Malaysia and Atlanta USA
  • Ready to accept the technical challenge to monitor and maintain leading-edge and high-tech enterprise networks and security infrastructure

Working as a FLS Engineer

Description of the role.

  • Day-to-day incoming calls/mails management for the NSOC
  • Creation, handling and follow-up of incidents notified by supervising tools or customers
  • Escalation management (making sure 2nd line & 3rd line respects SLA’s)
  • Resolve incidents for which established processes are defined
  • Handle changes for which established process are defined
  • Keep CMDB up-to-date

What we expect of you 

  • Graduate to university level or equivalence experience
  • 1 - 2 years professional experience in IT Computer fields
  • Good knowledge of TCP/IP (protocols, routing, packet filtering, proxy)
  • Proven working experience in IT systems administration / support / configuration.
  • First Experience in IT Security domains (Firewall, Antivirus, …)
  • Knowledge on Operating System (Unix / Linux / Windows) and OS Security principle
  • Cisco ITIL and CCNA is a plus
  • Good Communication skills and Customer Oriented
  • Rigorous and ambitious
  • Fluency in English with Dutch and/or French
  • You are interested in the wonderful and ever-changing world of Cybersecurity.
  • You are available 40 hours a week.

What you can expect of us

We are a threat research and intelligence-driven security provider offering unparalleled access to current and emerging threats. You end up in a financially healthy company and above all in a fantastic, motivated team within an innovative and inspiring environment where independence is encouraged.

Salary Package
  • An attractive salary
  • 32 days paid holiday
  • Meal vouchers and eco-cheques
  • Hospitalization and group insurance
  • Offices in Ghent, Nijvel, Rotselaar, Brussels and Antwerp
  • Company car with fuel card
  • Flexible employment options
  • A wide range of training and learning opportunities

Additional benefits such as …

A smartphone with a free subscription and unlimited usage, sport activities, teambuilding’s, after work drink at Friday, … the good life.

Or, know someone who would be a perfect fit? Let them know!


Bourgetlaan 3
1140 Evere Directions View page


  • Be taken care of

    Orange Cyberdefense offers you a company car, mobile phone, laptop, fuel card, meal vouchers, eco cheques, DKV health insurance, group insurance, and a personal bonus.

  • Never stop learning

    Orange Cyberdefense is a learning organization. We provide training and education for every employee so you continuously enrich your skills.

  • Transparency

    Orange Cyberdefense will organize company meetings and team meetings on a regular base so everyone is informed properly.

  • Do what you love

    Enjoy 32 vacation days, flexibility, a variety of events, sport at work and lots of teambuilding activities.

  • Snack to your heart's desire

    Enjoy an assortment of snacks and fruit. We also provide daily lunch and soup.

Already working at Orange Cyberdefense?

Let’s recruit together and find your next colleague.

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